SmartProfit · Legal
Contact & Company Information
Effective date:
Company details, support, billing and privacy contacts for SmartProfit.
Company behind SmartProfit
SMART COD FORM S.R.L.
- Legal form: Romanian limited liability company (societate cu răspundere limitată).
- Tax identification number (CUI): 55681023.
- Trade Register number: J2026057225005.
- EUID: ROONRC.J2026057225005.
- Registered office: Str. Principala 203 C, Hintesti, Arges, Romania.
- Website: getsmartprofit.com.
- Email: support@getsmartprofit.com.
- WhatsApp only: +40 730 939 539. Voice calls are not available.
SmartProfit is the ecommerce analytics software operated by SMART COD FORM S.R.L. The same contact email can be used for the matters below; specify SmartProfit in your subject so we can identify the request.
Product and account support
For help accessing SmartProfit, connecting a store or advertising account, or investigating a report, email support@getsmartprofit.com with the subject “SmartProfit support”.
You can also reach support on WhatsApp at +40 730 939 539. This number is available for WhatsApp messages only, not voice calls. For privacy rights, refunds, cancellation or formal notices, email is the primary contact channel.
Include the account email, store or workspace identifier, affected feature and a brief description. Screenshots can help, but remove unrelated customer data and sensitive information. Never send passwords, full card details, security codes or access tokens.
We do not advertise a guaranteed support response time unless your plan or a separate written agreement expressly includes one. A time-sensitive cancellation or refund request is measured from receipt of your message, not from the time we answer it.
Billing, cancellation and refunds
For a subscription change, cancellation or charge query, email support@getsmartprofit.com with the subject “SmartProfit billing”. Identify the account or store and, if available, the relevant invoice or charge reference.
Our standard offer includes a 14-day free trial. Cancel before the trial ends to avoid a SmartProfit subscription charge. If a subscription charge was unintended, request a refund within 72 hours of that charge. See the Refund & Cancellation Policy for the full terms and processing details.
Privacy and deletion requests
For personal data questions, privacy rights requests, security concerns or data deletion, email support@getsmartprofit.com with the subject “SmartProfit privacy request”. Provide enough information to identify the relevant account and request. We may need proportionate identity or authority verification before releasing or deleting data.
If your personal data relates to an order with a merchant that uses SmartProfit, contact that merchant first where possible: it normally determines how its customer data is processed. We will assist or route your request as required by our role and applicable law.
Read the Privacy Policy, Data Deletion instructions and Data Processing Agreement for details.
Legal notices and complaints
Send legal correspondence to SMART COD FORM S.R.L. at Str. Principala 203 C, Hintesti, Arges, Romania, or email support@getsmartprofit.com with the subject “SmartProfit legal notice”. Describe the issue and the outcome you are seeking.
We will consider concerns in good faith. Contacting us does not affect your right to approach a court, a data protection authority or another competent authority. See the Terms of Service for the contractual framework.